FAQs

How long will it take for my order to reach me? 

Once payment is cleared, orders generally take 1-3 business days to process & Ship. 

 I don't have a tracking number. How do I track my order?

After your order is processed and dispatched, we will send you an email with the tracking number provided so you can keep track of the delivery. You can track your parcel here after putting in your tracking number.

In the unlikely event that you didn't receive the tracking number, don't worry. It happens and we have you covered. Send us an email at info@friendlyvitamins.com with your order # included and we will get back to you as soon as possible with your tracking information. 

Can I change or cancel my order? 

As long as you contact us within 12 hours of placing your order, we can change or cancel your order at no extra cost. Please note that once your order is shipped, we are unable to change or cancel the order without a fee.

Where do you ship from?

Orders are shipped from our world-class suppliers to your nearest fulfillment center (e.g. USPS), which will then be delivered to your door or your local post office.

How do I contact you?

You can contact us on our Contact Us page or at info@friendlyvitamins.com. Our customer support team will get back to you within 24 hours.

Is my information safe?

We take our customers' information and security with utmost privacy therefore we would never share your information. No one is able to see your payment information, including us as it is protected by your payment processors through AES-256 encryption. For more information, visit our Privacy Policy page.